Privacy policy

Effective Date:March19th, 2025

At Ciela Studios, we are committed to protecting your privacy and ensuring your personal information is handled responsibly and in accordance with the New Zealand Privacy Act 2020. This policy outlines how we collect, use, store, and share your personal information.

1. Who We Are Ciela Studios is a New Zealand-owned and operated online shop specializing in mid-to-high-end kitchen and furniture handles. Our website address iswww.cielastudios.co.nz.

2. The Information We Collect We collect personal information from you to provide our services, process your orders, and improve your experience with Ciela Studios. The types of personal information we may collect include:

  • Contact Information: Name, email address, postal address, phone number.
  • Order Information: Details of products purchased, shipping address, billing address.
  • Payment Information: While we process payments through secure third-party payment gateways (e.g., Stripe, Shopify Payments), we do not store your full credit card details on our servers. We may receive limited payment confirmation details from these providers.
  • Account Information: If you create an account with us, we collect your username and password (stored securely).
  • Communication Information: Records of your correspondence with us, including emails and customer service interactions.
  • Website Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs. This is often collected using cookies and similar technologies (see Section 5).

3. How We Collect Information We collect information in several ways, including:

  • Directly from You: When you place an order, create an account, subscribe to our newsletter, make an enquiry, or contact us.
  • Automatically: Through your use of our website via cookies, analytics tools, and server logs.
  • From Third Parties: We may receive limited information from third-party payment processors to confirm successful transactions.

4. How We Use Your Information We use your personal information for the following purposes:

  • To Process and Fulfil Your Orders: This includes processing payments, shipping products, and managing returns and exchanges.
  • To Provide Customer Service: Responding to your enquiries, requests, and feedback.
  • To Manage Your Account: If you have an account with us.
  • To Improve Our Website and Services: Analysing website usage to understand user behaviour, troubleshoot issues, and enhance your online experience.
  • For Marketing and Promotional Purposes: Sending you updates, promotions, and newsletters (only if you have opted in). You can opt out of these communications at any time.
  • For Internal Business Operations: Including record-keeping, data analysis, and legal compliance.
  • To Personalise Your Experience: Showing you products and content that may be of interest to you.

5. Cookies and Tracking Technologies Our website uses "cookies" and similar technologies (e.g., pixels, web beacons) to enhance your Browse experience and collect information about how you use our site. Cookies are small data files stored on your device. We use them for:

  • Essential Website Functionality: Enabling core features like shopping carts and secure login.
  • Website Analytics: Understanding how our website is used (e.g., Google Analytics).
  • Marketing and Advertising: Delivering more relevant advertisements to you on other platforms.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

6. Sharing Your Information We may share your personal information with trusted third parties only when necessary to provide our services, or as required by law. These may include:

  • Payment Processors: To securely handle your transactions.
  • Shipping and Logistics Providers: To deliver your orders.
  • IT and Website Service Providers: For hosting, analytics, and technical support.
  • Marketing and Advertising Partners: To manage our marketing campaigns (where you have consented).
  • Professional Advisors: Such as lawyers or accountants, when necessary.

We ensure that any third parties we share your information with are also committed to protecting your privacy and only use your information for the specific purposes we authorise. We do not sell or rent your personal information to third parties for their independent marketing purposes.

7. Storage and Security of Your Information Your personal information is stored securely on servers located within New Zealand. We implement reasonable physical, electronic, and procedural safeguards to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure.

8. Your Rights Under the New Zealand Privacy Act 2020, you have the right to:

  • Access Your Information: Request a copy of the personal information we hold about you.
  • Request Correction: Ask us to correct any inaccurate or incomplete personal information we hold about you.
  • Request Deletion: Ask us to delete your personal information in certain circumstances.
  • Request Restriction: Request that we restrict the processing of your personal information in certain circumstances.
  • Object to Processing: Object to the processing of your personal information in certain circumstances.
  • Complain: Lodge a complaint with the New Zealand Privacy Commissioner if you believe we have breached your privacy rights.

To exercise any of these rights, please contact us at info@cielastudios.co.nz. We will respond to your request within 20 working days.

9. How Long We Keep Your Information We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymise it.

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Effective Date" at the top will be revised. We encourage you to review this policy periodically.

11. Contact Us If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Ciela Studios
info@cielastudios.co.nz
06 777 5100