Warranty

At Ciela Studios, we are committed to the quality and longevity of our hardware. We stand behind the enduring craftsmanship of our products and proudly offer a 24-month warranty on all Ciela Studios hardware.

What Our Warranty Covers

Our warranty covers defects in the materials and workmanship of the product under normal use. Regarding the finish, our warranty applies to issues arising from manufacturing defects and premature breakdown under typical conditions, provided the product has been cared for appropriately according to our guidelines.

To help maintain the quality and appearance of your Ciela Studios hardware, it is essential that all products are:

  • Installed correctly following provided instructions.
  • Used for their intended purpose within a standard residential or commercial environment.
  • Maintained in accordance with our recommended hardware care practices.

Please consult our [Care & Maintenance Page - Ensure this page offers general care advice without explicitly detailing spill coverage] for guidance on proper maintenance.

What Our Warranty Does Not Cover

This warranty does not extend to issues resulting from:

  • Normal wear and tear.
  • Damage arising from improper installation or inadequate maintenance.
  • Deterioration or changes to the finish due to environmental factors, including but not limited to high humidity, coastal exposure, or extreme weather.
  • Damage to the finish caused by external factors or substances that are not part of normal use or proper care.
  • Products that have been discontinued or whose design has changed (in which case a suitable replacement may be offered).

Submitting a Warranty Claim

If you believe your Ciela Studios product has a defect covered under this warranty, please contact our customer support team at [Your Ciela Studios Email Address - e.g., support@cielastudios.co.nz] with the following information:

  • Clear photographs of the product showcasing the issue.
  • A copy of your original purchase receipt or proof of purchase.

Our team will carefully assess your claim and, if deemed eligible, will arrange for a replacement or a refund in accordance with this warranty.